DB your gonna love this…
my mac downloaded a software update from apple on friday, it then instructed me too reset, i hit reset, and then all my mac would do was reboot get to the load screen and stay there. so i looked in the manual that came with it tried that to no avail, tried the apple website (navigation wise its pretty shite) so i phoned apple UK, they would not helped me unless i had apple care (£120) or they would help me for a one off payment of £35. i agreed, tried a variety of things yet my mac would not work, he said that it might be hardware issue and that i would need to take it to a apple shop, the nearest shop he could find was in southampton or france ( i live in cornwall), but because it was hardware he would not bill me for the £35. anyway couple of hours later i let my mac cool down and tried some of the advice again it worked, so i figured i would share this info which in theory would of cost me £35.
if your mac gets gets too the load up screen and will not go any further try this…
insert the installation disk that came with your mac, after you have reset and hold down c until the spinning gear starts then take your finger off. you should be taken to the normal screen with the menu at the top. now you can try one of two things disk utility, which will repair all your permissions (this one is safer and quicker) or you can reinstall your mac software however your installation disk will only let you go so far because it will notice you have mac installed go into options and go for archive and install, this will then take all your files (media,music,text and software applications put them to oneside and then reinstall all the software on your mac then put your media files programs etc back into place, though be warned this will take roughly an hour. your mac should then reboot good as new, you will need to update your software again though. but i think i just saved you all 35 pounds and a hour and a half on the phone. i also thought we could use this as a mac thread to share help and advice and info…